Legal
Privacy Policy
Memory Index is committed to privacy by design. This policy outlines how we handle personal information across the platform, including storage, processing, and the rights available to members and recipients.
Information we collect
- Account data including name, email, and authentication identifiers.
- Encrypted metadata required to organise files (filename, size, content type).
- Billing data processed securely by Stripe for subscription management.
- Operational telemetry for security monitoring and fraud prevention.
How we use your information
- Provide encrypted storage and recipient release workflows.
- Authenticate users and enforce role-based permissions.
- Detect, investigate, and prevent security incidents.
- Meet legal, regulatory, and contractual obligations.
Data residency & retention
- Primary storage is hosted within EU data centres operated by MongoDB Atlas and AWS.
- Encrypted file objects are retained until deleted by the account owner or per retention policy.
- Audit logs are preserved for a minimum of 24 months for compliance and dispute resolution.
Your rights
You can request access, correction, export, or deletion of your data at any time from the account settings dashboard or by contacting support@meminex.com. We respond to verified requests within 30 days and maintain secure audit trails of every action.